Privacy Policy

Last updated: September 2024

Introduction

keen-mesa is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address) when you submit enquiry forms
• Course preferences and educational interests you indicate
• Technical information including IP address, browser type, and device information
• Website usage data through cookies and similar technologies

How We Use Your Information

We use the information collected for the following purposes:

• Responding to your course enquiries and providing requested information
• Processing course registrations and managing your enrolment
• Improving our website functionality and user experience
• Sending relevant updates about our educational programmes if you have consented
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit enquiry forms
• Legitimate business interests in providing educational services
• Contractual necessity when you enrol in our courses
• Legal compliance requirements

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless you request earlier deletion. Course participant records are retained for seven years for regulatory compliance.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.

Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

Third-Party Sharing

We do not sell your personal information. We may share data with service providers who assist our operations, subject to confidentiality agreements. We may also disclose information if required by law.

International Transfers

Your information is primarily stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or to exercise your data rights, contact us at:

keen-mesa
47 Castle Street
Liverpool, L2 9SH
[email protected]